"I drive past those little mom-and-pop auto broker places all the time, thinking, "I wonder who would buy a car from one of those lots?"
Turns out: ME.
Had been shopping around for a certain replacement winter vehicle for a few months, when I found one just around the corner at KDK. Stopped in for five minutes, saw the car in their shop having the AC worked on, and thought I'd stop back. John, one of the owners, suggested a time that it would be ready to test-drive.
It was ready, so I mentioned I wanted my wrench to take a look at it. "Oh, yeah. I know him. Want me to drive it over there for you?" The honesty was bracing. A guy at one of "those" lots, and he not only wants MY mechanic to look it over, he's gonna deliver it? I was still uncertain, until my guy calls me back. Needs a few things. Uh-oh.
John: "Sure, we'll fix all that. Wanna pick it up tomorrow?" Well, uh. YEAH, I do. I'll drop a check off. "Oh, we work on a handshake. You tell me you want it, it's yours. See you tomorrow afternoon." I held the phone in my hand, staring at it. Could the transaction be this seamless?
Wife, daughter and I head over. They love the front waiting area with all the chairs, tables and potted palms, where the daughter and I get only about twenty moves into a chess game before the car paperwork is complete and we're on the road. (She was ahead in captured pieces, but I controlled the center of the board. It was only a matter of time.)
Final tally: Forty-five minutes, spread over two visits and three phone calls. They paid for all the repairs, I paid their asking price, which was WAY lower than any other comp within 200 miles, and we now have Yogi, the Great White Wonder in the garage. (I may sneak back and grab that Mercedes coupe...)
"
Steve S.
Turns out: ME.
Had been shopping around for a certain replacement winter vehicle for a few months, when I found one just around the corner at KDK. Stopped in for five minutes, saw the car in their shop having the AC worked on, and thought I'd stop back. John, one of the owners, suggested a time that it would be ready to test-drive.
It was ready, so I mentioned I wanted my wrench to take a look at it. "Oh, yeah. I know him. Want me to drive it over there for you?" The honesty was bracing. A guy at one of "those" lots, and he not only wants MY mechanic to look it over, he's gonna deliver it? I was still uncertain, until my guy calls me back. Needs a few things. Uh-oh.
John: "Sure, we'll fix all that. Wanna pick it up tomorrow?" Well, uh. YEAH, I do. I'll drop a check off. "Oh, we work on a handshake. You tell me you want it, it's yours. See you tomorrow afternoon." I held the phone in my hand, staring at it. Could the transaction be this seamless?
Wife, daughter and I head over. They love the front waiting area with all the chairs, tables and potted palms, where the daughter and I get only about twenty moves into a chess game before the car paperwork is complete and we're on the road. (She was ahead in captured pieces, but I controlled the center of the board. It was only a matter of time.)
Final tally: Forty-five minutes, spread over two visits and three phone calls. They paid for all the repairs, I paid their asking price, which was WAY lower than any other comp within 200 miles, and we now have Yogi, the Great White Wonder in the garage. (I may sneak back and grab that Mercedes coupe...)
"
Steve S.
"Good service
KDK Auto Brokers is a good dealership to go to! They are very honest about the cars. I enjoyed my experience!"
KatVan
KatVan
"I just purchased a 2002 BMW X5 from KDK. These guys were awesome! The owner was friendly,courteous and extremely helpful. The finance manager was professional and worked the terms out for me. I have never had a better experience buying a used car……
I bought an incredible driving machine for a great price. I would recommend this dealership to anyone looking for a used car. I will be heading back again when I need to buy another luxury vehicle. AWESOME PLACE TO BUY FROM!"
Gmoney
I bought an incredible driving machine for a great price. I would recommend this dealership to anyone looking for a used car. I will be heading back again when I need to buy another luxury vehicle. AWESOME PLACE TO BUY FROM!"
Gmoney
"Fantastic Experience! A super relaxed and great car buying experience. R.J. and Mike were very helpfull in filling my car buying needs. I found the atmosphere to be very laid back and homie. I got a great deal and will recommend to friends in the future! Thanks guys!!!"
AprilC1974
AprilC1974
"Great Experience-Again! As a repeat buyer I just wanted to say how comfortable and enjoyable my experience was at KDK. The family owned experience is most definetly felt. I never feel pressured and the atmosphere is great. It's my second purchase in just over 3 years and I love the service and quality of cars. WOULD RECOMMEND TO ANYONE! KEEP UP THE GOOD WORK GUYS!!!"
Shirleyone
Shirleyone
"I was in the market for a new car and I came across a '08 Lincoln MKZ, 39,000 miles, fully loaded with AWD. I contacted RJ, sent pictures of my trade in and explained that I still owed on my car. I was given more than what my car was worth, as it was in rough condition. I then set up an appointment to give the Lincoln a drive and all for the following Saturday. I made the 6 hour drive from Maryland to Brunswick, OH and arrived at a clean, friendly establishment. I drove the vehicle, liked it and gave RJ all the docs needed to complete the deal. Process did not take more than an hour. I drove back to Maryland happy with my purchase and with my service experience. Thanks again to RJ and the other sales associates, technichians and managers at KDK for making my buying process seamless. I surely will look to them first for the next go round, 6 hour drive and all"
Adrian
Adrian
"I have been in Sales & Business Development for over 29 years and the sale I dreaded the most and hated was buying a used car. You have all heard the stories and 100% of them are true! Welcome to KDK. A close friend bought a car from them and made the recommendation. Mike, RJ, Phil and the entire organization exceeded my expectations. These people are professional and their prices are fair! I would recommend them over any used car dealer you can name. I am completely satisfied with the entire experience and would buy from them again without reservation. "
Dave H.
Dave H.
"Great Experience
Good Morning,
I wanted to take a moment today to share my recent buying experience with you. I found the 2005 Mercedes C230 Kompressor that I have been looking for on your site through Autotrader. I was a little apprehensive in calling as I am approximately 3 hours 15 minutes away from your dealership. I decided to call anyway. I spoke to Phil who was extremely nice and gave me a good feeling over the phone. He made me feel good enough that I jumped in my BMW and drove 3 hours and 15 minutes to your dealership with a check in hand with hopes of buying the 2005 Benz. When I arrived I walked in and immediately was greeted by my first name which I did not even introduce myself yet. That was pretty darn impressive. I thought the show room was impressive, updated, modern and cozy.
I had 3 different people working with me to get me in and out as fast as I wanted knowing that I had a 3 hour drive ahead of me. The men I worked with were GREAT!! I could relate to all of them on some level. The car was clean and ready for me and everything fell into place nicely. They all did their part and had me in and out in no time (which was what I wanted. They were trying to accommodate me.) All in all it was a great experience!! I will be back!! Keep up the GREAT customer service because in the end that is what will drive your business, referrals and sales as well as keep people like me coming back over and over again!!
Thanks to Everyone at KDK for the great experience!!! Have a wonderful day!!!
Sincerely, "
Nmills
Good Morning,
I wanted to take a moment today to share my recent buying experience with you. I found the 2005 Mercedes C230 Kompressor that I have been looking for on your site through Autotrader. I was a little apprehensive in calling as I am approximately 3 hours 15 minutes away from your dealership. I decided to call anyway. I spoke to Phil who was extremely nice and gave me a good feeling over the phone. He made me feel good enough that I jumped in my BMW and drove 3 hours and 15 minutes to your dealership with a check in hand with hopes of buying the 2005 Benz. When I arrived I walked in and immediately was greeted by my first name which I did not even introduce myself yet. That was pretty darn impressive. I thought the show room was impressive, updated, modern and cozy.
I had 3 different people working with me to get me in and out as fast as I wanted knowing that I had a 3 hour drive ahead of me. The men I worked with were GREAT!! I could relate to all of them on some level. The car was clean and ready for me and everything fell into place nicely. They all did their part and had me in and out in no time (which was what I wanted. They were trying to accommodate me.) All in all it was a great experience!! I will be back!! Keep up the GREAT customer service because in the end that is what will drive your business, referrals and sales as well as keep people like me coming back over and over again!!
Thanks to Everyone at KDK for the great experience!!! Have a wonderful day!!!
Sincerely, "
Nmills
"Mike and Phil what a steal
WHAT A RELIEF.............. I'M AN ONLINE BUYER FROM WASHINGTON STATE THAT'S 1000% SATISFIED after searching for the car i wanted for about 2 months(a 07lincoln MKZ with higher than average miles so the price would be right) i found KDK auto brokers and WOW was the price right!!!!!!!!! 2 good to be true?? Nope this car is awesome( i would personally recommend one to anyone)but back 2 KDK they wanted 11900 for this beaut WAY WAY WAY lower than anywhere on the side of the country in fact the lowest buy it now price on eBay i found in my every day search was 15000-20000$$ with same mileage (90000) like i said i live in Spokane, Washington so seeing the car in person was a six hundred dollar round trip so if i did that the price starts adding up to where your not getting the big savings, but anyway i talked to them (Phil first sometimes mike) either way they answered every and all questions i had to what i feel was the best of their ability NO COMPLAINTS. but i cant say i felt like family...... lol but I'm not family so i guess i shouldn't......... what I'm saying is these guys were honest professionals that treated me as they should of. They weren't jerks that were to busy (like some I'm sure you have ran into) and they weren't fruity weirdos that made me feel like family over the phone haha Ive now had the car for roughly 2 months problem free....Nope wait a middle marker light and about 5 four inch very light scratches that i didn't even see until 3 days after having the car (down be the back wheel) wouldn't even bother fixing them (that minor)... in my opinion they were all around honest professional sales associates who sold me a fully loaded MKZ FOF about 55% of blue book!!!!!!!! scary not seeing the car first before buying??...... Very scary but mine is more than i expected and i thank you again mike/Phil I WOULD AND PROBABLY WILL BUY FROM THEM AGAIN I cant speak 4 others but my experience was GREAT"
Cory
WHAT A RELIEF.............. I'M AN ONLINE BUYER FROM WASHINGTON STATE THAT'S 1000% SATISFIED after searching for the car i wanted for about 2 months(a 07lincoln MKZ with higher than average miles so the price would be right) i found KDK auto brokers and WOW was the price right!!!!!!!!! 2 good to be true?? Nope this car is awesome( i would personally recommend one to anyone)but back 2 KDK they wanted 11900 for this beaut WAY WAY WAY lower than anywhere on the side of the country in fact the lowest buy it now price on eBay i found in my every day search was 15000-20000$$ with same mileage (90000) like i said i live in Spokane, Washington so seeing the car in person was a six hundred dollar round trip so if i did that the price starts adding up to where your not getting the big savings, but anyway i talked to them (Phil first sometimes mike) either way they answered every and all questions i had to what i feel was the best of their ability NO COMPLAINTS. but i cant say i felt like family...... lol but I'm not family so i guess i shouldn't......... what I'm saying is these guys were honest professionals that treated me as they should of. They weren't jerks that were to busy (like some I'm sure you have ran into) and they weren't fruity weirdos that made me feel like family over the phone haha Ive now had the car for roughly 2 months problem free....Nope wait a middle marker light and about 5 four inch very light scratches that i didn't even see until 3 days after having the car (down be the back wheel) wouldn't even bother fixing them (that minor)... in my opinion they were all around honest professional sales associates who sold me a fully loaded MKZ FOF about 55% of blue book!!!!!!!! scary not seeing the car first before buying??...... Very scary but mine is more than i expected and i thank you again mike/Phil I WOULD AND PROBABLY WILL BUY FROM THEM AGAIN I cant speak 4 others but my experience was GREAT"
Cory
"Great Experience
First, I did a lot of research on the car I wanted and 96-00 Honda Civic was what I was looking for.,,,great reliability.
Found a 99 Honda Civic online for my Son's first car. Gave Phil a call and he had Mike do a walk thru of the car over the phone. Mike was honest in the Car's description. Phil and Mike were very helpful.
The car was in very good condition and was ready when I arrived after driving 100 miles. Overall an excellent experience.
I have owned the car for a month and it's been a great car.
I recommend KDK!!!"
WW
First, I did a lot of research on the car I wanted and 96-00 Honda Civic was what I was looking for.,,,great reliability.
Found a 99 Honda Civic online for my Son's first car. Gave Phil a call and he had Mike do a walk thru of the car over the phone. Mike was honest in the Car's description. Phil and Mike were very helpful.
The car was in very good condition and was ready when I arrived after driving 100 miles. Overall an excellent experience.
I have owned the car for a month and it's been a great car.
I recommend KDK!!!"
WW
"Happy As Can Be!
The guys at this place were very helpful and worked with me on the price so I could get the car I really wanted. I have had the car now for 3 months and it is still running strong. They helped me with a few small issues and went out of their way to make me happy. I got a used cal and it was almost like new on the inside and out.
Pros: Car Prices Are Great
Cons: None Yet"
Danview
The guys at this place were very helpful and worked with me on the price so I could get the car I really wanted. I have had the car now for 3 months and it is still running strong. They helped me with a few small issues and went out of their way to make me happy. I got a used cal and it was almost like new on the inside and out.
Pros: Car Prices Are Great
Cons: None Yet"
Danview
"Good Cars
we saw a Honda civic online, we went to see it about 45 minutes away when we got there we saw the car it looked great in person too, we got to look the entire car over without the sales people being pushy at all (I HATE THAT!) when we needed the key we a man came up to us and was very friendly and already had to key ready for us he was waiting for us!!! We took it for a test drive it ran GREAT, then we get back to the parking lot and the motor starts to idle real low almost to the point it was going to stall, we were just gonna walk away from it but the Mechanic came out and assured us he could fix it in 2 days, one day later we got a call to come check it out, we did, we drove it again....it ran great, We bought it I've had it for 2 months now, and NO NO NO NO problems what so ever. GREAT CUSTOMER SERVICE GOOD CARS GOOD PEOPLE....the only con i have is they smoke in front customers not a lot but it was enough to think OK this is weird....but other than that i would recommend them to anyone!
Pros: NOT PUSHY!?"
LoveIt
we saw a Honda civic online, we went to see it about 45 minutes away when we got there we saw the car it looked great in person too, we got to look the entire car over without the sales people being pushy at all (I HATE THAT!) when we needed the key we a man came up to us and was very friendly and already had to key ready for us he was waiting for us!!! We took it for a test drive it ran GREAT, then we get back to the parking lot and the motor starts to idle real low almost to the point it was going to stall, we were just gonna walk away from it but the Mechanic came out and assured us he could fix it in 2 days, one day later we got a call to come check it out, we did, we drove it again....it ran great, We bought it I've had it for 2 months now, and NO NO NO NO problems what so ever. GREAT CUSTOMER SERVICE GOOD CARS GOOD PEOPLE....the only con i have is they smoke in front customers not a lot but it was enough to think OK this is weird....but other than that i would recommend them to anyone!
Pros: NOT PUSHY!?"
LoveIt
"A really great car buying experience.
I bought a car from KDK in October. When I got there, the SUV I saw on the internet did not look as good in person. I soon realized that many of their cars come from auctions and not all are going to be perfect or lookers. However, they allowed me to browse around and I found something really nice and reliable. They had a large selection of all kinds of cars from BMW's to Kia's. The guys took really good care of me and I felt good after the experience. I did not have all of the down payment initially, but they did hold the car while I obtained all of the funds. The salesperson, Mike, made me aware that he could hold the car only for 3 days and then I would have to put more money down to hold it for additional time. They have good service and I would buy from them again. I didn't feel like I had been slimed, like I did when I shopped at Ganley.
Pros: There are several different vehicles to choose from. The staff is friendly and attentive. "
Mizray01
I bought a car from KDK in October. When I got there, the SUV I saw on the internet did not look as good in person. I soon realized that many of their cars come from auctions and not all are going to be perfect or lookers. However, they allowed me to browse around and I found something really nice and reliable. They had a large selection of all kinds of cars from BMW's to Kia's. The guys took really good care of me and I felt good after the experience. I did not have all of the down payment initially, but they did hold the car while I obtained all of the funds. The salesperson, Mike, made me aware that he could hold the car only for 3 days and then I would have to put more money down to hold it for additional time. They have good service and I would buy from them again. I didn't feel like I had been slimed, like I did when I shopped at Ganley.
Pros: There are several different vehicles to choose from. The staff is friendly and attentive. "
Mizray01
"Amazing, Amazing, Amazing!
I purchased a used car from KDK and, being a woman buying a used car and having heard lots of horror stories about used car dealers, I was nervous and skeptical, but decided it was the best way to go. 24 hours after I drove off the lot, the car died and I was devastated. I contacted KDK and they arranged for the vehicle to be towed back to them at no charge and told me they would evaluate it for me.
Turns out it was a defective alternator. Not only did they agree to replace it, they provided me with a vehicle to use until my car was repaired. They handled the whole situation beautifully and left me feeling like I'd gotten the better end of the deal. They were under no obligation to fix the car since I'd purchased it "AS IS", and they went the extra mile to make sure I was happy and taken care of and driving a safe vehicle.
The guys are FANTASTIC over there. Honest, reassuring and just 100% GREAT GUYS. With wholesale dealers, you typically walk out the door and they don't care after that. These guys DO care. They have taken care of me each step of the way and they've provided more than just a vehicle, they've provided assurance in an unsure world. I LOVE THESE GUYS!!!! GO TO KDK. YOU WILL NOT BE DISAPPOINTED!!!
Pros: Honest, Hardworking Guys That Want To Do Right By Their Customers Cons: None That I Could Find?"
W0rkingM0mmy
I purchased a used car from KDK and, being a woman buying a used car and having heard lots of horror stories about used car dealers, I was nervous and skeptical, but decided it was the best way to go. 24 hours after I drove off the lot, the car died and I was devastated. I contacted KDK and they arranged for the vehicle to be towed back to them at no charge and told me they would evaluate it for me.
Turns out it was a defective alternator. Not only did they agree to replace it, they provided me with a vehicle to use until my car was repaired. They handled the whole situation beautifully and left me feeling like I'd gotten the better end of the deal. They were under no obligation to fix the car since I'd purchased it "AS IS", and they went the extra mile to make sure I was happy and taken care of and driving a safe vehicle.
The guys are FANTASTIC over there. Honest, reassuring and just 100% GREAT GUYS. With wholesale dealers, you typically walk out the door and they don't care after that. These guys DO care. They have taken care of me each step of the way and they've provided more than just a vehicle, they've provided assurance in an unsure world. I LOVE THESE GUYS!!!! GO TO KDK. YOU WILL NOT BE DISAPPOINTED!!!
Pros: Honest, Hardworking Guys That Want To Do Right By Their Customers Cons: None That I Could Find?"
W0rkingM0mmy
"BEST DEALERSHIP AROUND, VERY FRIENDLY AND HELPFUL!!!
This dealership is so classy! All the salesmen are extremely friendly and helpful. As soon as you walk in you are greeted but not pushed. They all give you space to rekindle your thoughts. I felt very comfortable and welcomed!! I love KDK AUTO BROKERS!!!! If you want a good atmosphere with great knowledgeable sales representatives go to KDK!!!!
Pros: YOU FEEL SO WELCOME LIKE YOUR FAMILY!!!
Cons: NONE"
Carmania19
This dealership is so classy! All the salesmen are extremely friendly and helpful. As soon as you walk in you are greeted but not pushed. They all give you space to rekindle your thoughts. I felt very comfortable and welcomed!! I love KDK AUTO BROKERS!!!! If you want a good atmosphere with great knowledgeable sales representatives go to KDK!!!!
Pros: YOU FEEL SO WELCOME LIKE YOUR FAMILY!!!
Cons: NONE"
Carmania19
"Great service and dedication to get it right.
We recently bought a Pontiac Aztec here and it immediately overheated.Even though I signed a as is paper they still took the vehicle back and continued to do repairs until they had it just right.Not many car lots will show that dedication to not put out a bad car and hurt their reputation like the way they did.Since then I also bought a 97 escort from them that has been an awesome car.
Pros: They do what needs to be done to make happy customers.
Cons: The car overheated, but that was taken care of quickly ? "
Jwaycaster
We recently bought a Pontiac Aztec here and it immediately overheated.Even though I signed a as is paper they still took the vehicle back and continued to do repairs until they had it just right.Not many car lots will show that dedication to not put out a bad car and hurt their reputation like the way they did.Since then I also bought a 97 escort from them that has been an awesome car.
Pros: They do what needs to be done to make happy customers.
Cons: The car overheated, but that was taken care of quickly ? "
Jwaycaster
"USED CARS HEAVEN
DO YOUR SELF A FAVOR, GO RIGHT NOW TO KDK AND BE AMUSED WITH ALMOST EVERYTHING THEY HAVE TO OFFER. IT IS THAT GREAT. JOHN AND PHIL WILL TREAT YOU LIKE KINGS AND QUEENS. THIS PLACE JUST TOTALLY ROCKS. GO 4 IT. U WON'T BE DISAPPOINTED."
Shinto_mike
DO YOUR SELF A FAVOR, GO RIGHT NOW TO KDK AND BE AMUSED WITH ALMOST EVERYTHING THEY HAVE TO OFFER. IT IS THAT GREAT. JOHN AND PHIL WILL TREAT YOU LIKE KINGS AND QUEENS. THIS PLACE JUST TOTALLY ROCKS. GO 4 IT. U WON'T BE DISAPPOINTED."
Shinto_mike
"Great Experience!
Friendly, honest, and accommodating. After a string of bad experiences elsewhere, we stumbled upon their lot and immediately found our car and work out the terms in a matter of minutes. We highly recommend KDK Auto Brokers and plan to buy again soon.
Pros: great prices, selection, fair terms. "
Vkc19
Friendly, honest, and accommodating. After a string of bad experiences elsewhere, we stumbled upon their lot and immediately found our car and work out the terms in a matter of minutes. We highly recommend KDK Auto Brokers and plan to buy again soon.
Pros: great prices, selection, fair terms. "
Vkc19
"Great Place To Do Business With-Felt like I was family when it was all done!
I was on the unfortunate end of an accident and wanted to replace my 99 Honda Accord coupe. After finding one at a great price at KDK Auto Brokers and calling Phil he told me that the car had been sold 2 days earlier. After talking further with him, he explained that he had multiple buyers always looking for cars and that he could find me a comparable replacement. Over the next three days he called me at least 4 different times on different Accords. He was able to find the exact car I had, in the color I wanted (silver with black leather) for a truly terrific price. I came to the dealership and found the car to be exactly as he had said. It was spotless both inside and out and actually cost less than what I told him I was working with. Their staff was courteous and helpful and made me feel like I was at home. I left with a great taste in my mouth and I have since told friends and family about my treatment at KDK. Would highly recommend them to anyone else looking for a car-truly a breath of fresh air in the used car business! Hope to see them again in a few years for my next car!!!
Pros: Great selection at cheap prices "
Clevelander4ever
I was on the unfortunate end of an accident and wanted to replace my 99 Honda Accord coupe. After finding one at a great price at KDK Auto Brokers and calling Phil he told me that the car had been sold 2 days earlier. After talking further with him, he explained that he had multiple buyers always looking for cars and that he could find me a comparable replacement. Over the next three days he called me at least 4 different times on different Accords. He was able to find the exact car I had, in the color I wanted (silver with black leather) for a truly terrific price. I came to the dealership and found the car to be exactly as he had said. It was spotless both inside and out and actually cost less than what I told him I was working with. Their staff was courteous and helpful and made me feel like I was at home. I left with a great taste in my mouth and I have since told friends and family about my treatment at KDK. Would highly recommend them to anyone else looking for a car-truly a breath of fresh air in the used car business! Hope to see them again in a few years for my next car!!!
Pros: Great selection at cheap prices "
Clevelander4ever